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Thank you for choosing Shadownet VPN. Our Refund Policy explains the terms and conditions for requesting and obtaining a refund for our VPN services. Please read this policy carefully before subscribing to our services.

1. Eligibility for Refunds

a. Shadownet VPN offers a 30-day money-back guarantee for all new customers. If you are not satisfied with our services for any reason within the first 30 days of your initial purchase, you are eligible for a full refund.

b. Refund requests must be made within 30 days of the initial purchase date. Requests made after this period will not be eligible for a refund.

2. How to Request a Refund

a. To request a refund, please contact our customer support team at [email protected] with your refund request, including your account details and the reason for the refund.

b. Refund requests will be processed within 3 business days from the date of receipt.

3. Refund Conditions

a. Refunds will only be issued to the original payment method used for the purchase.

b. Shadownet VPN reserves the right to deny a refund request if we believe that the request is fraudulent or made in bad faith.

c. If you have used more than 10GB of data transfer during your subscription period, your refund may be prorated to account for the data usage.

4. Disputed Charges

a. If you believe that there has been an unauthorized or incorrect charge to your account, please contact our customer support team immediately. We will investigate and rectify any billing errors promptly.

5. Subscription Cancellation

a. If you request a refund within the first 30 days of your subscription, your account will be canceled, and you will no longer have access to our VPN services.

6. Changes to the Refund Policy

a. Shadownet VPN reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

7. Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact us at [email protected].

8. Consent

By using Shadownet VPN’s services and website, you consent to this Refund Policy.